Refund policy

Due to the nature of our products, we do not offer returns. We do however offer refunds if orders arrive melted/damaged. We do require photo proof, so please do provide it when reaching out to request a refund.

You can always contact our team at care@nattyicecream.com

We will notify you once we’ve received and inspected your return request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at care@nattyicecream.com.